Privacy Policy

I, Glenn Stennes understand and respect the importance of your privacy. This Privacy Policy sets out the basis on which any personal data I collect from you, or that you provide to me, via this web site will be processed by me. Please read the following information carefully.

For the purpose of the General Data Protection Regulations I, Glenn Stennes, offering services as a Battlefield Guide am the Data Controller for this https://www.salonikatours.com website.

You are responsible for ensuring that the other members of your group (if it applies) are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to me to make a booking or other purchase on their behalf.

By making a booking or submitting your personal data, you agree to the storing or processing of it as set out below. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to my use of your personal data as set out below I cannot accept your booking.

Information I may collect from you and why I collect it:

When you send a message or make a booking, I will collect certain personal data about you and about any other person you include in your booking. The sort of personal data I collect will be information such as name, address, email address, telephone number, date of birth, passport details, travel insurance details, next of kin and personal travel preferences. I need to collect this information in order to arrange travel and other services you are requesting.

In some cases I may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

I may also collect personal data about you in the following circumstances:

If I ask you for your contact details for future marketing use (which may be by email, post or phone text messages) or if you actively sign up to receive email newsletters from me, (although you will be given the option to opt-out of such use).

If you contact me, I may keep a record of your email or other correspondence.

I use Google Analytics to collect details of your visits to this site (including, but not limited to, traffic data and location data) whether this is required for my own purposes or otherwise, and the resources that you access.

Google may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration purposes. This is statistical data about my users' browsing actions and patterns, and does not identify any individual. This data is not stored by Glenn Stennes.

We may allow third parties to serve cookies on our site. For example, like many companies, I may use Google AdWords and Facebook to help monitor my website traffic. I may also use third party cookies to help me with market research, revenue tracking, and to help me to improve site functionality.

Please note that third parties may use cookies, over which I have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Transfer of your information:

When you make a booking the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as airlines, hotels, and handling agents, so that they can provide you with the arrangements you require. Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the North Macedonian and the EEA.

In order for you to travel overseas, I may be required to disclose certain pieces of your personal data to government bodies or other authorities in North Macedonia and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for me to provide information to such authorities, I may exercise my discretion to assist them where appropriate.

If you complete an online customer feedback survey, the information you provide may be processed by a third party which I designate to manage surveys on my behalf.

How I Use Your Information:

I use information held about you in the following ways:

• To carry out my obligations arising in connection with any contracts entered into between you and me, or between you and a third party supplier;

• To communicate with you regarding your booking or other purchase;

• To ensure that content from my Site is presented in the most effective manner for you and for your computer;

• To allow you to participate in interactive features of my services, when you choose to do so.

• To notify you about changes to my service;

• For improving the quality of my service and the products offered via this site;

• For internal research/analysis and customer profiling;

• For resolving complaints and dealing with disputes;

• For preventing and detecting fraudulent or criminal activity;

• For debt collection or credit vetting

Marketing Use:

If you have made an enquiry on this site, your personal data will only be used by me to contact you by post and/or by electronic means (e-mail or text message) with information and offers relating to products or services similar to those about which you enquired or which you purchased.

I will only do this if you opt in to such marketing at the point where I collected your contact details. If you have not made an enquiry or purchase, I will only send you information and offers by email or text message relating to products and services offered by Glenn Stennes, Battlefield Guide, if you sign up (opt in) to receive such marketing.

If you request a brochure from me you will continue to receive them until you tell me not to send them.

Opting Out Of Marketing Use:

You have the right at any time to ask me not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting me and asking to remove your details. You can do this by emailing gstennes@gmail.com,

Your right to access any personal data I hold:

The General Data Protection Regulations (GDPR) gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to: Glenn Stennes - email gstennes@gmail.com and is free of charge.

Data Security:

The transmission of information via the internet is not completely secure, and although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk.

Once I have received your information, I will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. All information you provide to me is stored on my secure servers.

Privacy policies of other websites

The SalonikaTours website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy:

I reserve the right to update or alter this Privacy Policy from time to time without notice to you. This privacy policy was updated 17 October 2019.

How to contact us

If you have any questions about my privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email me at: gstennes@gmail.com